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YOU NEED TO TALK ABOUT YOUR SITUATION? CALL US AT 450-651-5800.<\/b><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#003B4A” custom_padding=”0px|0px|0px|0px” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”5px|0px|5px|0px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button 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button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#65BAAF” custom_padding=”||30px|” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” _builder_version=”4.16″ use_custom_width=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”|on||on|” text_text_color=”#003B4A” text_font_size=”24″ text_letter_spacing=”1″ text_orientation=”center” max_width=”300px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n PHONE COUNSELLING AND HOUSING<\/b><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.17.6″ text_text_color=”#383838″ text_font_size=”20″ text_line_height=”1.8em” text_orientation=”center” max_width=”430px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n At the reception, we ensure the constant presence of a counselor for the women and children in the shelter and to provide phone assistance 24 hours a day, 7 days a week.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/carrefourpourelle.org\/en\/phone-counseling-and-housing\/” button_text=”Learn more” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#FF6C0E” button_icon_color=”#ffffff” background_layout=”dark” button_text_color_hover=”#ffffff” button_letter_spacing_hover=”0″ button_bg_color_hover=”#ffba61″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffba61″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”|on||on|” text_text_color=”#ffba61″ text_font_size=”24″ text_letter_spacing=”1″ text_orientation=”center” max_width=”350px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n COUNSELING FOR WOMEN AND CHILDREN <\/b><\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_text_color=”#383838″ text_font_size=”20″ text_line_height=”1.8em” text_orientation=”center” max_width=”450px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n Our counselors support the sheltered woman in her journey to break the cycle of violence, while the youth counselor helps the children to express themselves about their experiences.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/carrefourpourelle.org\/en\/counseling\/” button_text=”Learn more” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#FF6C0E” button_icon_color=”#ffffff” background_layout=”dark” button_text_color_hover=”#ffffff” button_letter_spacing_hover=”0″ button_bg_color_hover=”#ffba61″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffba61″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#65BAAF” custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” _builder_version=”4.16″ use_custom_width=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”|on||on|” text_text_color=”#003B4A” text_font_size=”24″ text_letter_spacing=”1″ text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n EXTERNAL ASSISTANCE<\/b><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_text_color=”#383838″ text_font_size=”20″ text_line_height=”1.8em” text_orientation=”center” max_width=”375px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n We offer a place for support and reflection for those who wish to explore the consequences of domestic violence in more depth.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/carrefourpourelle.org\/en\/external-assistance\/” button_text=”Learn more” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#FF6C0E” button_icon_color=”#ffffff” background_layout=”dark” button_text_color_hover=”#ffffff” button_letter_spacing_hover=”0″ button_bg_color_hover=”#ffba61″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffba61″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”|on||on|” text_text_color=”#003B4A” text_font_size=”24″ text_letter_spacing=”1″ text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n Pacifix<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_text_color=”#383838″ text_font_size=”20″ text_line_height=”1.8em” text_orientation=”center” max_width=”600px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n This family intervention program helps the child overcome difficulties that may be associated with family violence and creates a safe space to rebuild the relationship with his\/her parents.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/carrefourpourelle.org\/en\/pacifix\/” button_text=”Learn more” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#FF6C0E” button_icon_color=”#ffffff” background_layout=”dark” button_text_color_hover=”#ffffff” button_letter_spacing_hover=”0″ button_bg_color_hover=”#ffba61″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffba61″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”#65BAAF” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”|on||on|” text_text_color=”#003B4A” text_font_size=”24″ text_letter_spacing=”1″ text_orientation=”center” max_width=”350px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n COMMUNITY OUTREACH<\/b><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.17.6″ text_text_color=”#383838″ text_font_size=”20″ text_line_height=”1.8em” text_orientation=”center” max_width=”375px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n We also hold various types of activities (conferences, workshops, booths, training, etc.) to raise awareness and prevent domestic violence.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/carrefourpourelle.org\/en\/community-outreach-and-prevention\/” button_text=”Learn more” button_alignment=”center” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#FF6C0E” button_icon_color=”#ffffff” background_layout=”dark” button_text_color_hover=”#ffffff” button_letter_spacing_hover=”0″ button_bg_color_hover=”#ffba61″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffba61″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FF6C0E” custom_padding=”0px||100px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Read Our Service Statement and Complaints Mechanism” open_toggle_text_color=”#383838″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#FFBA61″ _builder_version=”4.18.0″ _module_preset=”default” title_text_color=”#383838″ title_level=”h4″ title_font=”|700|||||||” body_text_color=”#383838″ body_font_size=”16px” width=”66%” module_alignment=”center” global_colors_info=”{}”]<\/p>\n \u00a0Declaration of services for victims of criminal offenses<\/p>\n 1. Name of the organization<\/strong><\/p>\n Carrefour pour Elle 2. Mission<\/strong><\/p>\n The mission of Carrefour pour Elle is to help and shelter women victims of violence, with or without children.<\/p>\n 3. Services offered <\/strong> Carrefour pour Elle is a living environment by, for, and with women. We support and respect women in their choices and actions. We promote equal relationships as well as the empowerment of women in their lives. All our services are accessible according to our accommodation capacity, our ability to offer safe and confidential services, our available human resources, as well as the needs of women and their children. We always conduct an individual assessment before offering services and reserve the right to refer anyone to a more appropriate resource.<\/p>\n 4. Availability of services<\/strong> We are not responsible for the lack of accommodation and any waiting list for our individual, group, or family follow-up services. For these reasons, it is impossible for us to establish a processing time for accommodation requests or follow-up services.<\/p>\n 5. Commitment to victims<\/strong> 6. Complaint Mechanism<\/strong> This complaint can be made by phone, by email, by mail, or by visiting the address below.<\/p>\n Phone: 450 466-5434 or toll-free 1 866 967-4825, extension 8884 You will be guided on the procedure to follow. Your complaint must include your name, address, and phone number, as well as a brief summary of the reasons and facts surrounding the unfortunate event. You will receive an acknowledgment of your complaint.<\/p>\n The commissioner has 45 days after receiving your complaint to study it. All the information collected will be recorded in a separate file and will be treated with complete confidentiality. He will communicate his conclusions to you, their reasons, and the solutions considered to meet your expectations.<\/p>\n Every victim has the right to be informed of the outcome of their complaint.<\/p>\n 7. Contact details and service hours<\/strong> 8. Adoption date [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" YOU NEED TO TALK ABOUT YOUR SITUATION? CALL US AT 450-651-5800. PHONE COUNSELLING AND HOUSINGAt the reception, we ensure the constant presence of a counselor for the women and children in the shelter and to provide phone assistance 24 hours a day, 7 days a week.COUNSELING FOR WOMEN AND CHILDREN Our counselors support the sheltered […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/pages\/636"}],"collection":[{"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/comments?post=636"}],"version-history":[{"count":15,"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/pages\/636\/revisions"}],"predecessor-version":[{"id":1062,"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/pages\/636\/revisions\/1062"}],"wp:attachment":[{"href":"https:\/\/carrefourpourelle.org\/en\/wp-json\/wp\/v2\/media?parent=636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
P.O. Box 21115, Jacques-Cartier branch, Longueuil QC J4J 5J4 (confidential civic address)<\/p>\n
a. 24\/7 telephone consultation
b. Accommodation
c. Individual follow-up in accommodation and post-accommodation
d. Youth intervention in accommodation and post-accommodation
e. Individual follow-up with the women in the community
f. Support and awareness groups
g. Family intervention with the PACIFIX project
h. Proximity intervention at the Richelieu Saint-Laurent Police Department Richelieu Saint-Laurent
i. Awareness workshops<\/p>\n
All our services are provided based on the available funding and human resources, according to the needs identified with the women and the house’s capacity to adequately respond to the requests.<\/p>\n
Carrefour pour Elle is committed to offering:
– a respectful and warm welcome;
– reliable, professional, and courteous services;
– personalized and quality information;
– simplified procedures, clear information, and this, in the best possible time;
– fair and professional handling of the requests that reach them;
– confidential services.<\/p>\n
If you are not satisfied with your approach to the representatives of Carrefour pour Elle, you can then file a complaint with the local commissioner for complaints and service quality at CISSS Mont\u00e9r\u00e9gie-Centre.<\/p>\n
Email: commissaire.cisssmc16@ssss.gouv.qc.ca
Address: Commissioner for Complaints and Service Quality
CISSS of Mont\u00e9r\u00e9gie-Centre
3120 Taschereau Boulevard
Greenfield Park (Quebec) J4V 2H1<\/p>\n
Carrefour pour Elle is a house of support and accommodation accessible at all times.
Our resource is available 24\/7; it is possible to reach a counselor by phone at 450-651-5800 extension 0.
The address is confidential for security and privacy reasons.
Regarding external follow-up services, women must make an appointment or register for group activities by directly contacting the counselors by phone at 450-651-5800.<\/p>\n
The declaration of services for victims of criminal offenses was adopted by the board of directors of Carrefour pour Elle on June 15, 2022. This version was amended on June 11, 2025, to comply with the guidelines of the Office of Support for Services to Victims of Crime (OSSVC).<\/p>\n